Luxury Guest Expectations in 2022 

A unique insight with Scott Dunn

A Vamoos and Scott Dunn Collaboration

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What you will learn

Join Scott Dunn and Vamoos at our webinar event to find out what guests will be expecting from luxury hotels and resorts.

On Wednesday March 30th from 4pm - 4.30pm BST (London, UK Timezone) we will discuss:

What do luxury guests expect from hoteliers in 2022?

Contactless tech or personal touch?

How can hotels and travel companies create a seamless guest journey?

Scott Dunn - Leader in high-end holidays

Scott Dunn was first established over three decades ago, born out of a desire to revolutionise ski holidays for the luxury market. Since then, the company has gone on to become one of the leading luxury tour operators globally with offices in London, the US and Singapore, offering customised high-end trips to over 110 destinations across the globe. Scott Dunn’s expertise and leadership in the travel sector continues to be recognised by being awarded Condé Nast Traveller's Top Travel Specialists in the World for nine years in a row.

The Speakers

Sonia Davies

CEO, Scott Dunn

Sonia Davies joined Scott Dunn as Chief Operating Officer in January 2018 having worked across a number of different industries, including Chief Commercial Officer at private aviation company NetJets and European Change Director at food distribution company Sysco. These roles, along with eight years in strategy consulting at Bain & Company and The Parthenon Group, have given Sonia significant experience leading and working with UK based, as well as pan-European and global teams. She was named one of the ‘Women to Watch in Hospitality, Travel and Leisure Index 2019'. Sonia was appointed CEO at Scott Dunn in November 2018 overseeing the company’s global business operations. Since her appointment she has focused on building out a world-class leadership team, honing the strategy to transform the business and navigating through the Covid-19 pandemic.

Simon Lynch

Scott Dunn Global Sales & Product Director

Simon Lynch joined Scott Dunn as Sales Director in July 2019 from the tour operator, Abercrombie & Kent, where he had been since 2010, overseeing the sales strategy at A&K's UK tour operation in Cheltenham and London, retail, B2B Sales and VIP client division. Simon was appointed Global Sales and Product Director at Scott Dunn In August 2020 and is leading the company's Sales & Product strategy across the firm's global offices in the UK, USA & Asia. This includes a programme of exciting product developments and innovative launches designed to appeal to both repeat guests and inspire new guests to try Scott Dunn. He has worked in travel for 18 years and previously oversaw STA Travel’s Scandinavian business based in Stockholm.

Bridget Lackie

General Manager, Scott Dunn USA

Bridget Lackie was appointed General Manager of Scott Dunn USA in August 2021 from Geographic Expeditions where she was Senior Managing Director of Global Sales and Guest Services.  She has over 20 years’ experience in program management, sales enablement, client relations, marketing and sales operations servicing in a mix of B2B, consumer and non-profit organisations. As General Manager, Bridget oversees the US operations for Scott Dunn and drives the long-term product and growth strategies in the North American market.

Jules Perowne

CEO, Perowne International

Trusted by some of the world’s most demanding luxury travel brands, Julia has built her reputation over 16 years of working on global strategies for businesses in the four corners of the world. Her consultancy advice is sought by some of the best-known names in the industry and her passion for delivering outstanding campaigns ensures that she gets very involved with all Perowne International’s clients. Jules boasts excellent relationships with top editors around the globe who respect her for her honest and passionate approach to PR, using her experience to give character and creative ideas to any campaign.

Alisdair Luxmoore

CEO, Vamoos

Entrepreneur and travel expert, Alisdair co-founded Vamoos in 2014 having identified a niche in the market following 10+ years running the tour operator, Fleewinter. He also built and manages the hotel Rebali Riads in Morocco, and founded Super Yacht Holidays, a fleet of four yachts offering luxury holidays afloat in the Greek Islands.