CREATING A CONTACTLESS GUEST EXPERIENCE.
KEEPING THE MAGIC
A Hotel Owner and Vamoos Virtual Event Series
Register for Event
Thursday 29th October
Introductions by Michael Northcott
Keynote speaker: Kerian Barnes from Starboard Hotels
Breakout rooms for group discussion
Guest speaker: Robin Sheppard from Bespoke Hotels
Guest speaker: Jessica Heynis from the Indrani Lodge
Operations Director of Starboard Hotels
Kerian has a long career in hospitality with over 25 years spent in senior management roles. Working with national chains and independent companies she brings a wealth of experience of sales and operational control. Joining Starboard in 2012 Kerian is responsible for the operational performance of the hotels. Kerian’s passion for training and development has seen the hotels credited with several awards for best in class for service and guest experience.
Co-Founder of Bespoke Hotels
Robin has been an hotelier for 40+ years winning many Hotel/Hotelier of the Year awards. In 2000 he co-founded Bespoke Hotels which has grown into the UK’s latest independent hotel group with over 200 properties, including the multi-award winning Hotel Gotham. He has already won the Hotel Catey and then the Oxford Brookes awards for Outstanding Contribution to the Hospitality Industry. Most recently he won the AA Lifetime Achievement Award to the Industry. He is also the Government’s Hospitality Sector Champion for Disabled People.
His greatest achievement, though, has been to fight back from GBS, a totally paralysing illness. His slow recovery inspired him to launch the www.bluebadgeaccessawards.com in conjunction with RIBA encouraging better design and empathy from architects, interior designers and hospitality professionals alike.
Editorial Director at Hotel Owner
Michael Northcott is the editor of Hotel Owner, and has held the position for the last seven years. He has overseen the brand's transformation from a free monthly magazine with a particular affection for hotel interiors to a heavyweight online business title with thousands of paying subscribers. Michael is also the editorial director for Mulberry Media, the parent company, and has written for over a dozen business magazines during his career.
Co-Owner of Indrani Lodge
My name is Jessica Heynis - I co-own and run Indrani Lodge in Belgium with my husband Philippe. I was born in a small town in South Africa and have only ever wanted to travel. I studied Economics and subsequently completed a PhD degree in Economics at the University of Cambridge. After returning to South Africa, I lectured in Economics at the University of Cape Town and worked as an economist for a private bank before leaving it all behind to pursue a life in the hospitality industry.
Indrani Lodge is a small boutique hotel in Belgium with an emphasis on sustainable luxury. I would like to create a space for guests that reflects what I most want when I travel: excellent food, personalisation and attention to detail, an emphasis on the environment and sustainability, understated luxury and a space in which to relax and reconnect.